Platform Terms of Sale

These Platform Terms of Sale (hereinafter "Platform ToS") define the conditions under which Digitalways SARL (hereinafter "Digitalways") provides its technical ticketing intermediary service via the marchesgourmandes.fr platform (hereinafter "the Platform"), accessible at https://www.marchesgourmandes.fr.

These Platform ToS govern exclusively the relationship between Digitalways and the Participant (the user who purchases tickets via the Platform). They do not cover the sale of tickets itself, which is governed by the Organizer's Terms of Sale.

Digitalways acts as a technical ticketing intermediary. Digitalways is not the seller of the tickets and is not the organizer of the events.

The contractual relationship for the sale of tickets is established directly between the Organizer (organizing association) and the Participant. Each Organizer is identified on their event page and has their own Terms of Sale (Platform template or custom ToS), which the Participant accepts when ordering.

Digitalways provides the Participant with the following technical services:

• The event search and discovery interface.
• The online order and secure payment process (via Stripe).
• Generation and sending of named PDF tickets with QR code.
• The personal space for managing bookings.
• Transactional communications (confirmations, reminders).

Price composition

The price displayed to the Participant at ordering consists of:

• Ticket price — freely set by the Organizer (excl. tax + VAT where applicable), entirely paid to the Organizer.
• Service fees (incl. tax) — collected by Digitalways as remuneration for its technical intermediary service.

Service fees are calculated according to a percentage rate of the ticket price and a fixed amount per ticket. Default fees are 6% + €0.50 incl. tax per ticket. They include Stripe transaction fees.

Transparency

The price breakdown (ticket price and service fees) is displayed separately to the Participant before order validation.

Check payment

For manual registrations with check payment, managed directly between the Organizer and the Participant outside the Platform, no service fee is applied.

Orders are placed online via the Platform:

1. Selection of an event and a departure time slot.
2. Choice of rate(s) and number of tickets.
3. Entry of named information for each ticket (first name, last name, menu choice if applicable).
4. Order summary with price breakdown (ticket price + service fees).
5. Acceptance of the Platform ToS and the Organizer's ToS.
6. Payment by credit card.
7. Email confirmation with tickets attached (PDF).

The Participant may book tickets for several people (family, friends) on a single time slot per walk.

Payment is made by credit card via the secure Stripe solution. The Participant's banking data is never stored or accessible by Digitalways or the Organizer.

The total amount (ticket price + service fees) is collected on the Organizer's Stripe Connect account. Service fees are automatically deducted by Stripe and paid to Digitalways. The Organizer thus receives exactly the price they set, without any deduction.

Issuance

After payment, tickets are:

• Sent by email as an attachment (PDF format).
• Available for download from the Participant's personal space.

Content

Each ticket shows: walk name, date, departure time slot, rate, ticket holder's first and last name, menu choice where applicable, and a unique QR code.

Validity

Tickets are only valid for the event, date and time slot indicated. They are named and non-transferable.

Cancellation by the Organizer

In case of cancellation of the event or a booking by the Organizer, the Participant is refunded the total amount paid, including service fees. Refunded service fees are borne by the Organizer.

Cancellation at the Participant's request

In case of cancellation at the Participant's request (when the Organizer has enabled this option), service fees remain acquired by Digitalways and are not refunded. Only the ticket price is refundable by the Organizer.

Refund time

Refunds are made via Stripe on the payment method used for purchase, generally within 5 to 10 business days. This time depends on the Participant's banking institution.

Limitation

Digitalways acts exclusively as a technical intermediary. Digitalways is not responsible for:

• The quality, safety or conduct of events.
• Information published by Organizers (descriptions, prices, conditions).
• The cancellation or modification of an event by an Organizer.
• Allergies, intolerances or health issues related to food services.
• The refund of the ticket price (Organizer-seller's responsibility).

Commitment

Digitalways undertakes to ensure the proper technical operation of the Platform and the payment system, within the limits of what is reasonably possible (excluding planned maintenance, third-party service disruptions and force majeure cases).

The processing of personal data collected during the order is described in the Platform's Privacy Policy.

These Platform ToS are governed by French law.

Digitalways acting as a technical service provider and not as a seller, the consumer mediation obligation lies with the Organizer-seller. For any dispute relating to the event or the ticket price, the Participant must contact the Organizer directly using the contact details provided in their ToS.

In case of dispute relating to the operation of the Platform, the parties undertake to seek an amicable solution. Failing that, the competent courts of the Strasbourg Court shall have sole jurisdiction.

For any question regarding service fees or the operation of the Platform:

Digitalways SARL 91 route des Romains, 67200 STRASBOURG Email: contact@digitalways.fr